GRIEVANCE REDRESSAL POLICY
PEOPLE MART DIGITAL PRIVATE LIMITED

1. Introduction
PEOPLE MART DIGITAL PRIVATE LIMITED (“Company”, “We”, “Us”) operates an e-commerce business primarily focused on clothing and apparel. We are committed to providing a transparent, safe, and seamless shopping experience to our customers. This Grievance Redressal Policy is established in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

2. Purpose of the Policy
The objective of this policy is to:
- Ensure timely resolution of customer complaints.
- Maintain transparent communication with customers.
- Address product, delivery, refund, payment, and service-related grievances in a structured and efficient manner.

3. Grievance Categories
Customers may raise grievances related to the following:
1. Product Issues: Wrong item, size mismatch, damaged or defective products, quality issues.
2. Delivery Issues: Delayed delivery, order not delivered, incorrect shipment.
3. Payment & Refund Issues: Payment deducted but order not confirmed, refund delays, failed transactions.
4. Account & Privacy Issues: Login problems, account-related issues, data privacy concerns.
5. Other Service Concerns: Any other customer support or service-related issue.

4. Grievance Officer Details
Name: Pawan Kumar Lalwani
Designation: Grievance Officer
Company: PEOPLE MART DIGITAL PRIVATE LIMITED
Email: peoplemartecomm@gmail.com
Phone: +91 74148 28929
Registered Address: C-1-493 CHITRAKOOT YOJANA~SECTOR 1 VAISHALI NAGAR~JAIPUR~RAJASTHAN~302021 

Coprate Address: Aa-27, Acharya Vinobha, Bave Nagar, Vaishali Nagar, Jaipur, Jaipur, Rajasthan, India, 302021

5. Complaint Submission Process
Customers can submit complaints through the following channels:
- Email: peoplemartecomm@gmail.com
- Phone: +91 74148 28929
- Website Track Form: https://peoplemart.co.in/tracking

Customers are requested to provide the following details:
- Full Name
- Contact Number / Email
- Order ID
- Description of the Issue
- Photo or Video Evidence (for product-related issues)

6. Resolution Timelines
- Product/Quality Issues: 48–72 hours
- Delivery Issues: 24–48 hours
- Refund Issues: 5–7 working days
- Payment Failure: 24–48 hours
- Privacy/Data Issues: Within 7 days

7. Escalation Matrix
If a grievance is not resolved within the stipulated time, customers may escalate as follows:
Level 1 – Customer Support Team  
Level 2 – Grievance Officer  
Level 3 – Company Management  

8. Policy Review & Updates
The Company reserves the right to review and modify this policy periodically to comply with legal requirements and improve operational efficiency.

9. Contact Information
For any grievance-related queries, please contact:
Email: peoplemartecomm@gmail.com
Phone: +91 74148 28929
Registered Address: C-1-493 CHITRAKOOT YOJANA~SECTOR 1 VAISHALI NAGAR~JAIPUR~RAJASTHAN~302021 

Coprate Address: Aa-27, Acharya Vinobha, Bave Nagar, Vaishali Nagar, Jaipur, Jaipur, Rajasthan, India, 302021